Job Description
Join our award-winning customer service team in San Antonio! We're seeking motivated individuals with no prior experience to launch their careers through our comprehensive paid training program. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while building valuable skills for long-term growth. Enjoy competitive pay, benefits, and a supportive team environment focused on your success.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product inquiries using proprietary systems
- Document interactions accurately in CRM platforms
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – paid training provided
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Passion for helping others