Job Description
Are you looking for an exciting opportunity to launch your career in customer service? Apex Support Solutions is currently seeking a dedicated Entry Level Customer Service Representative to join our dynamic team in San Francisco. We offer comprehensive Paid Training to ensure you have all the tools you need to succeed.
As a key member of our team, you will be the voice of our brand, providing exceptional support to our valued clients. We believe in promoting from within and offer clear pathways for career advancement for those who demonstrate dedication and hard work.
Why Join Us?
- Comprehensive Paid Training: No prior experience? No problem. We will teach you everything you need to know.
- Competitive Pay: Earn a competitive hourly rate starting at $20.00.
- Flexible Schedule: We offer various shift options to fit your lifestyle.
- Career Growth: Opportunities for advancement into team lead and management roles.
Responsibilities
- Handle inbound and outbound customer inquiries with a professional and positive attitude.
- Resolve customer complaints, questions, and technical issues efficiently and effectively.
- Process orders, returns, and exchanges accurately while maintaining high service standards.
- Maintain accurate and up-to-date customer records in our CRM database.
- Provide accurate product and service information to assist customers in making informed decisions.
- Collaborate with the support team to identify trends and improve overall customer satisfaction.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Strong problem-solving skills and the ability to think on your feet.
- Able to multitask and manage time effectively in a fast-paced environment.
- Previous customer service experience is a plus, but not required for this entry-level position.
- Willingness to undergo and successfully complete the provided paid training program.