Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in sunny Tucson! We offer comprehensive paid training to launch your career in customer service, with no experience required. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Help our valued clients resolve inquiries while building essential skills for long-term success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, product, and service inquiries using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Valid Arizona driver's license (preferred)