Job Description
Are you ready to launch a successful career with paid training? Apex Customer Solutions is hiring Entry Level Customer Service Representatives in San Francisco, CA. We are looking for motivated individuals to join our team and provide exceptional support to our clients. We offer comprehensive training programs designed to help you excel, with opportunities available not only in San Francisco but also supporting roles across Pennsylvania.
As a key member of our support team, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and care. We believe in promoting from within and provide the tools you need to grow professionally.
Responsibilities
- Respond to Inquiries: Handle incoming customer calls and emails professionally, answering questions and resolving complaints.
- Product Support: Assist customers with product information, account details, and troubleshooting steps.
- CRM Updates: Accurately document all customer interactions and transactions in the CRM system.
- Training Application: Utilize the skills learned during paid training to improve service quality and resolve issues independently.
- Team Collaboration: Work closely with the sales and support teams to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and relay it to management to help improve our services.
- Policy Adherence: Ensure all customer service interactions comply with company policies and procedures.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior customer service experience required; paid training is provided for all new hires.
- Communication: Strong verbal and written communication skills with a focus on clarity and empathy.
- Computer Skills: Basic computer proficiency and ability to navigate multiple software applications.
- Attitude: A positive, patient, and service-oriented mindset.
- Reliability: Ability to work full-time hours and maintain a consistent schedule.