Job Description
Join our award-winning team at Innovate Solutions Group! We're hosting an exclusive hiring event for motivated individuals seeking an entry-level career in customer service. As a Customer Service Representative, you'll be the voice of our brandâdelivering exceptional support to clients across diverse industries. We provide comprehensive training, career advancement opportunities, and a collaborative work environment. No experience requiredâjust your positive attitude and eagerness to learn!
What We Offer:
- Comprehensive 4-week paid training program
- Health benefits, retirement plans, and paid time off
- Clear career progression path to team lead/supervisor roles
- Modern downtown Sacramento office with free parking
- Team-building events and performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed daily performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Participate in weekly coaching and development sessions
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years customer service experience (internships accepted)
- Proficient in Microsoft Office Suite and typing 40+ WPM
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends during peak seasons
- Valid California driver's license (for occasional off-site events)