Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist! No experience necessary – we provide comprehensive training to launch your career in technology. You'll be the first point of contact for resolving technical issues, providing exceptional customer support, and ensuring seamless operations for our Chicago-based clients. This role offers growth opportunities into cybersecurity, cloud infrastructure, and systems administration.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with accurate documentation and timely follow-up
- Deploy and configure workstations, peripherals, and network equipment
- Create user accounts, manage permissions, and enforce security protocols
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex technical escalations
- Maintain asset inventory and software license compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with Windows/macOS environments
- Excellent verbal communication and problem-solving skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through training
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid driver's license for occasional on-site support
- Pass background check and drug screening