Job Description
Join our dynamic IT team and kickstart your career in technology! TechNash Solutions is seeking passionate Entry-Level Help Desk Support Specialists to deliver exceptional technical assistance to our Nashville-based clients. No prior experience required – we provide comprehensive training to develop your skills in troubleshooting, customer service, and system administration. Grow your career in one of America's fastest-growing tech hubs while making a tangible impact on user productivity.
Why TechNash Solutions?
• Industry-leading onboarding program
• Clear career advancement paths
• Collaborative team environment
• Comprehensive benefits package (health/dental/vision)
• Flexible work arrangements after training period
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Document troubleshooting steps and solutions in ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and system updates
- Maintain inventory of IT assets and peripherals
- Adhere to company security protocols and data protection policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and certifications
- Valid driver's license for occasional on-site support