Job Description
Launch your IT career with TechSolutions Inc.! We're seeking passionate Entry-Level Help Desk Support Specialists to join our dynamic team in sunny Miami. As the first point of contact for our users, you'll resolve technical issues, deliver exceptional customer service, and gain hands-on experience with cutting-edge technologies. Our supportive environment offers mentorship, growth opportunities, and the chance to make a real impact in a thriving tech hub.
Join us to build a foundation in IT operations, network troubleshooting, and system administration while enjoying Miami's vibrant culture and career growth potential. No prior experience required—just a drive to learn and help others succeed!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, applications, and connectivity
- Manage IT service tickets using ServiceNow with SLA adherence
- Deploy and configure new workstations, peripherals, and software installations
- Document all interactions, solutions, and knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and best practices
- Assist with IT asset inventory management and lifecycle tracking
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows OS, Microsoft 365, and networking fundamentals
- Strong problem-solving abilities with analytical thinking
- Exceptional communication and customer service skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Proficiency with ticketing systems and remote desktop tools
- Spanish language proficiency a significant plus
- Eagerness to learn and adapt to new technologies