Job Description
Launch your IT career with TechSolutions Inc. as an Entry-Level Help Desk Support Specialist in Wichita, KS! We're seeking motivated individuals passionate about technology and customer service to join our dynamic team. You'll be the frontline hero resolving technical issues, supporting our growing client base, and gaining hands-on experience in a collaborative environment. Enjoy competitive compensation, comprehensive training, and clear advancement pathways in our fast-paced tech company.
Responsibilities
- Provide exceptional technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for internal and external clients
- Document all support tickets and resolutions using ticketing systems
- Install, configure, and maintain desktop/laptop equipment
- Collaborate with senior technicians on complex technical escalations
- Conduct routine system maintenance and updates
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS) and security protocols
- Strong problem-solving skills and customer service aptitude
- Ability to learn technical concepts quickly and work independently
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation