Job Description
Join GlobalConnect Solutions as a Remote Chat Support Specialist and launch your customer service career from the comfort of your home in Jacksonville, FL! We're seeking motivated individuals to deliver exceptional digital support to our global client base. Enjoy a flexible schedule, comprehensive training, and growth opportunities in a thriving tech environment.
What We Offer:
- 100% remote work with full equipment provided
- Competitive hourly pay + performance bonuses
- Health, dental, and vision benefits (50% employee premium)
- 401(k) with company match
- Professional development stipend
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues and troubleshoot software problems
- Maintain accurate customer interaction records in CRM system
- Collaborate with technical teams for complex issue escalation
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions and performance reviews
- Adhere to data security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy
- Experience with Zendesk or similar chat platforms
- Strong written communication skills in English
- Basic troubleshooting knowledge for common software issues
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Previous customer service experience (not required but valued)