Job Description
Join the Team! Apex Support Solutions is currently hiring for Entry Level Weekend Shift positions in New York City. If you are looking for a job with an immediate start and want to join a company that values your growth, this is your chance.
We are looking for enthusiastic individuals to provide top-tier support to our clients. Whether you are looking to start your career or gain experience, our comprehensive training program will set you up for success. We offer competitive hourly pay, flexible scheduling, and a supportive work environment.
Responsibilities
- Handle a high volume of inbound and outbound customer service inquiries during weekend shifts.
- Resolve customer issues and complaints professionally and efficiently.
- Operate computer systems to access customer accounts and update information.
- Identify opportunities to upsell products or services to meet team goals.
- Collaborate with the support team to ensure consistent service quality.
- Document all interactions accurately in the CRM system.
Qualifications
- High school diploma or GED required; Associate's degree or Bachelor's degree preferred.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on a rotating schedule.
- Must be reliable and able to work in a fast-paced environment.
- No prior experience necessary; full training provided.