Job Description
Join Horizon Solutions Group as an Entry-Level Weekend Customer Service Specialist and launch your career in a dynamic, supportive environment. We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences during weekend shifts. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our nationally recognized team.
Why Work With Us?
- Competitive hourly pay with weekend differential
- Comprehensive paid training and development programs
- Health benefits and retirement plans for part-time employees
- Collaborative team culture with recognition programs
- Clear career advancement paths into full-time roles
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet and exceed performance metrics for customer satisfaction
- Adhere to company policies and security protocols
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficient with basic computer applications and multitasking
- Availability for flexible weekend shifts (Saturday/Sunday)
- Previous customer service experience is a plus
- Positive attitude and commitment to service excellence