Job Description
Launch your career with NexCare Solutions! We're seeking passionate individuals to join our customer support team on weekends. This entry-level role offers immediate start and provides foundational experience in a dynamic healthcare technology environment. Enjoy competitive pay, flexible scheduling, and comprehensive training – perfect for students or career changers seeking weekend opportunities in Charlotte.
Perks & Benefits:
- Weekend shift flexibility (Sat/Sun 8am-6pm)
- Paid training and certification support
- Healthcare industry exposure
- Growth pathways to full-time roles
- Team-based culture with performance bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues for healthcare software users
- Document interactions in CRM systems with precision
- Collaborate with senior support staff for complex cases
- Adhere to HIPAA compliance protocols
- Participate in weekend team huddles and training
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (40+ WPM)
- Strong verbal communication abilities
- Ability to work weekends reliably
- Customer service mindset with problem-solving aptitude
- No prior tech experience necessary
- Must pass background check
- Valid US work authorization