Job Description
Join our dynamic team at Urban Hospitality Group and enjoy the perfect work-life balance with our flexible weekend-only positions! We're urgently seeking energetic Customer Service Specialists to deliver exceptional experiences to our Austin clientele. This role offers competitive pay, comprehensive training, and a vibrant workplace culture where your weekend dedication is truly valued.
As a cornerstone of our guest relations team, you'll be the face of our premium hospitality services while maintaining a healthy work-life balance. Perfect for students, parents, or anyone seeking weekend-only employment without weekday commitments.
Responsibilities
- Deliver outstanding customer service during Saturday/Sunday shifts (10 AM - 6 PM)
- Manage reservation systems and handle high-volume weekend inquiries
- Resolve guest concerns with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed service records and report operational insights
- Uphold brand standards and cleanliness protocols
- Support weekend events and special promotions
Qualifications
- Minimum 1 year customer service or hospitality experience
- Unavailability for weekday shifts (Saturday/Sunday availability mandatory)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced weekend environments
- Proficiency with reservation software and CRM tools
- Valid Texas driver's license (for occasional errands)
- Flexible schedule including holiday weekends
- High school diploma or equivalent required