Job Description
Join Peak Support Solutions as a Weekend Customer Service Specialist and build your career while enjoying a flexible schedule! We're seeking motivated entry-level professionals to deliver exceptional customer experiences on Saturdays and Sundays. This role offers paid training, growth opportunities, and a supportive team environment. Perfect for students, parents, or anyone seeking weekend-only work without compromising your weekdays. Our Denver-based team values work-life balance and offers competitive benefits including health insurance and 401(k) matching.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with weekday teams for seamless service continuity
- Meet weekly performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency with typing speed of 30+ WPM
- Weekend availability (Saturdays and Sundays, 8am-6pm)
- Customer service experience preferred but not required
- Must pass background check and drug screening