Job Description
Join Miami's premier hospitality team with exclusive weekend flexibility! Metro Hospitality Group seeks a dynamic Customer Experience Specialist to deliver exceptional guest service during weekend shifts while enjoying weekday freedom. This full-time role combines competitive compensation with work-life balance in a vibrant urban setting. Perfect for professionals seeking career growth without sacrificing personal time.
Responsibilities
- Deliver exceptional guest experiences during weekend shifts (Sat-Sun)
- Manage reservations and check-in/check-out processes with precision
- Resolve guest inquiries and complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate records using property management systems
- Train weekend staff on service standards and safety protocols
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proven ability to work independently during weekend shifts
- Strong problem-solving and conflict resolution skills
- Proficiency in hospitality management software (Opera, etc.)
- Flexible schedule availability (weekends required)
- Excellent communication and interpersonal abilities
- Valid Florida driver's license (for occasional errands)