Job Description
Join our award-winning call center team in Albuquerque! Southwest Customer Solutions is seeking motivated Full-Time Customer Service Representatives for our growing operations. We're hosting a dedicated hiring event to fill immediate openings with competitive compensation and comprehensive benefits.
Why Join Us?
- Industry-leading starting wages with performance-based raises
- Comprehensive benefits package (medical, dental, vision, 401k)
- Paid training and career advancement opportunities
- Modern, supportive work environment with flexible scheduling
No prior experience required! We invest in our people through robust onboarding programs and ongoing development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and products
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Pass background check and drug screening