Job Description
Join our award-winning customer service team in Columbus! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Immediate openings available with paid training and career advancement opportunities.
Why Join Us?
• Industry-leading compensation package
• Flexible scheduling options
• Health/dental/vision insurance
• 401(k) with company match
• Tuition assistance program
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in company systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service/call center experience
- Strong verbal communication skills
- Proficiency with Windows OS and basic software
- Ability to type 30+ WPM
- Reliable transportation to downtown Columbus location
- Flexible availability (including evenings/weekends)
- Pass background check and drug screen