Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated individuals for immediate full-time roles in customer service and support. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation to our downtown Columbus location
- Flexible availability including weekends/holidays