Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're seeking motivated individuals to fill immediate full-time call center positions in Portland, OR. As a vital part of our client's success, you'll deliver exceptional service while building a rewarding career with competitive pay and growth opportunities.
Our Portland office offers a dynamic, collaborative environment with state-of-the-art facilities. New hires receive comprehensive training and ongoing support to excel in their roles. If you're a people person ready to start immediately, this is your chance to join a company that invests in its team!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Meet performance metrics including call handling time and satisfaction scores
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to ensure seamless customer experiences
- Continuously develop product knowledge and service skills
- Adapt to changing procedures and industry trends
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable attendance and punctuality
- Flexibility to work evenings/weekends as needed
- Positive attitude with commitment to customer satisfaction