Job Description
Join our award-winning customer service team at Nexus Communications Group! We're seeking motivated full-time call center professionals for our Las Vegas headquarters. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. Our state-of-the-art facility offers modern amenities and flexible scheduling to support work-life balance.
As a key member of our client experience team, you'll handle inbound/outbound calls for Fortune 500 partners while delivering exceptional service. We provide paid training, performance bonuses, and quarterly recognition programs. Apply today for our exclusive hiring event!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Problem-solving skills with attention to detail
- Spanish bilingual candidates strongly encouraged to apply