Job Description
Join our dynamic team at Customer Connect Solutions for an exclusive hiring event in Louisville! We're seeking passionate Full-Time Call Center Agents to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Kentucky's most vibrant cities.
Why Join Us?
- Industry-leading training programs
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (handle time, quality)
- Collaborate with team leads to improve processes
- Participate in monthly performance reviews
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong typing skills (35+ WPM)
- Proficient with CRM software (e.g., Salesforce)
- Exceptional verbal/written communication
- Ability to multitask in high-pressure situations
- Reliable transportation to downtown Louisville
- Flexible availability (including weekends)