Job Description
Join ConnectServe Solutions as a Full-Time Call Center Agent and launch your career in customer service excellence! We're seeking passionate individuals to join our dynamic team in Portland, Oregon. No experience necessary – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Help us deliver exceptional customer experiences while building a rewarding career path with advancement opportunities.
Why Join Us?
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable transportation to Portland office
- Willingness to work flexible hours (including weekends)
- No prior experience necessary – training provided