Job Description
Join our dynamic team at Customer Connect Solutions, where we're revolutionizing customer service in Portland! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support experiences. As a key member of our award-winning team, you'll enjoy comprehensive paid training, competitive compensation, and a supportive environment focused on your growth. No experience required – we provide all the tools you need to succeed!
What We Offer:
• Paid training program ($600 value)
• Medical/dental/vision benefits
• Paid time off & holidays
• Career advancement opportunities
• Modern downtown Portland office
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service processes
- Adhere to compliance regulations and security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Portland office
- Flexible availability (including evenings/weekends as needed)
- Must pass background check and drug screening