Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting an exclusive hiring event in Tampa for passionate individuals seeking full-time opportunities in the dynamic call center industry. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and commitment to customer satisfaction