Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking motivated individuals to provide exceptional support to our clients. As a Full-Time Call Center Agent, you'll enjoy comprehensive paid training, competitive compensation, and opportunities for career advancement. Our modern facility offers a collaborative environment with flexible scheduling options and performance-based incentives. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable using multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- US work authorization and reliable transportation
- Positive attitude and commitment to excellence