Job Description
Join our exclusive hiring event for Full-Time Call Center Professionals in Indianapolis! Global Solutions Inc. is seeking dynamic individuals to deliver exceptional customer experiences in a modern, supportive environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Full benefits package: Medical, dental, vision, 401K
- Free parking and modern downtown location
- Paid training and career development programs
- Referral bonuses and team incentives
Event Details: October 20, 2023 | 9 AM - 5 PM | 123 Business Park Drive. Bring your resume and interview-ready attitude!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding products/services
- Update CRM systems with accurate interaction data
- Meet/exceed KPIs: CSAT >90%, AHT <180s
- Collaborate with team to improve service quality
- Adhere to PCI compliance standards
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM software
- Typing speed: 35+ WPM with 98% accuracy
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening