Job Description
Join our award-winning call center team in Portland, Virginia! We're seeking motivated Full-Time Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, collaborative environment. Our hiring event is your direct path to joining a company that values your skills and invests in your success. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Typing speed of 40+ WPM
- Flexibility to work evenings/weekends
- Problem-solving mindset and attention to detail
- Positive attitude under pressure