Job Description
Join our award-winning customer service team in sunny Virginia Beach! We're seeking motivated individuals for full-time call center positions offering comprehensive paid training, competitive benefits, and career advancement opportunities. Enjoy a supportive environment with flexible scheduling and performance-based bonuses. No experience necessary – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical and billing issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in our database
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency in basic computer applications
- Resilience under pressure and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to our Virginia Beach facility