Job Description
Join Tampa Customer Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized. No experience necessary – we provide all training needed to succeed!
Why Work With Us?
- Comprehensive 4-week paid training program
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Clear career advancement path
- Modern, supportive work culture
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to ensure seamless service delivery
- Continuously update product knowledge through ongoing training
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Customer service mindset with problem-solving aptitude
- Typing speed of 35+ WPM
- Flexibility to work evenings/weekends (as needed)
- Pass background check and pre-employment screening
- Must be authorized to work in the US