Job Description
Join our award-winning customer service team at Portland Or Solutions! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional support experiences. This is your chance to launch a rewarding career with competitive benefits, growth opportunities, and a supportive team environment. Our Norfolk-based operation serves diverse clients across healthcare, finance, and tech sectors. We value empathy, problem-solving, and a proactive attitude.
Why Join Us?
- Comprehensive health/dental/vision plans
- Tuition reimbursement program
- Clear career advancement paths
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members on complex cases
- Participate in ongoing product training
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Basic computer literacy (Windows, MS Office)
- Flexible schedule availability (including weekends)