Job Description
Join our dynamic team at Global Connect Solutions! We're hosting an exclusive hiring event for full-time Call Center Representatives in Tampa, FL. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your career can thrive. Perfect for motivated individuals seeking growth opportunities in a fast-paced customer service role. Apply today and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries efficiently using CRM systems
- Meet performance metrics including CSAT scores and handle times
- Document interactions accurately in company databases
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months call center or customer service experience
- Strong verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficient in Microsoft Office and CRM software
- Flexible schedule including evenings/weekends
- Problem-solving mindset with conflict resolution skills
- Positive attitude and team-player mentality