Job Description
Join our award-winning customer service team as a Full-Time Call Center Representative in Louisville, KY! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our diverse client base. Paid training provided – no experience necessary! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Grow your career while making a difference in your community.
Why Join Us?
• Industry-leading paid training program
• Health/dental/vision insurance after 60 days
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Must pass background/drug screening
- Availability to work flexible shifts (including weekends)