Job Description
Are you a charismatic communicator looking for a stable, rewarding career in customer service? Apex Contact Solutions is currently hiring Full-Time Call Center Representatives in Atlanta, GA.
We provide comprehensive paid training to ensure our new hires are fully equipped to succeed from day one. Join a company that values your growth and offers a competitive benefits package including health insurance, paid time off, and career advancement opportunities.
Why Join Us?
- Competitive hourly base rate plus performance bonuses.
- Modern office environment with state-of-the-art technology.
- Clear career path from Entry-Level to Team Lead.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with inquiries regarding products, services, and account status.
- Document detailed customer interactions and solutions in our CRM software.
- Stay up-to-date on product knowledge and policy changes through ongoing training.
- Adhere to company call scripts and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is preferred, but we will train the right candidate.
- Excellent verbal communication and active listening skills.
- Ability to multitask between phone calls, chat, and computer systems.
- Reliable internet connection and a quiet home office environment (if remote) or willingness to work in our Atlanta facility.