Job Description
Join our award-winning call center team at Baltimore Community Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time careers in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 100 E Pratt Street, Baltimore, MD 21202
🎁 On-the-spot interviews and offers extended!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficiency with Windows operating systems
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Baltimore location
- Must be available for evening/weekend shifts as needed