Job Description
Join our award-winning customer service team in Columbus, OH! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. Immediate openings available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve inquiries using proprietary CRM systems and knowledge bases
- Document interactions accurately in real-time databases
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team leads to improve service delivery
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Columbus location