Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is hosting a special Hiring Event in Albuquerque, NM, to fill immediate Full-Time Call Center positions. We are looking for motivated individuals to join our dynamic team and help our clients succeed.
As a Call Center Representative, you will be the face of our company, providing exceptional support to our customers. Whether you are an experienced professional or looking to start your career, we provide comprehensive training and a supportive environment.
Why Apply?
- Competitive hourly wage ($18 - $24/hr)
- Health, Dental, and Vision insurance
- Paid training and career advancement opportunities
- Flexible scheduling and a positive work culture
Responsibilities
- Handle incoming and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with team leads to improve service processes and customer experience.
- Meet and exceed daily and weekly performance metrics (KPIs).
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and quiet workspace (if remote/hybrid).