Job Description
Join our award-winning customer service team in Portland, Virginia! We're hosting a hiring event for motivated individuals seeking full-time call center positions. As a key member of our support family, you'll deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions and maintain accurate case records
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Availability for flexible shifts (evenings/weekends)
- U.S. work authorization and clear background check
- Customer service or call center experience preferred