Job Description
Join our award-winning customer service team in Minneapolis! We're seeking dynamic individuals to deliver exceptional support experiences in a fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event offers on-the-spot interviews for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset