Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event for full-time Call Center Representatives! We're seeking passionate professionals to deliver exceptional customer experiences across North Carolina and Georgia. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient in Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset