Job Description
Join our award-winning customer service team and launch your career immediately! We're seeking passionate Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and performance-based bonuses in a modern downtown Chicago workspace.
Why Join Us?
- Immediate start with paid training
- Comprehensive health benefits (Day 1)
- Clear career advancement path
- Modern tech stack and supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex cases
- Participate in ongoing training and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in typing (35+ WPM) and multitasking
- Strong problem-solving and conflict resolution abilities
- Comfortable with CRM software (Salesforce/Zendesk)
- Reliable transportation to downtown Chicago location
- Flexible availability (including weekends/evenings)