Job Description
Join our award-winning call center team in Portland, Oregon! We're seeking motivated individuals to provide exceptional customer support and drive client satisfaction. Enjoy a dynamic work environment with comprehensive training, career advancement opportunities, and competitive benefits. Immediate openings available for full-time positions with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexibility to work evenings/weekends as needed
- Proficient in English (bilingual Spanish a plus)