Job Description
Join our award-winning call center team in Indianapolis! We're seeking motivated individuals for full-time roles with comprehensive paid training. No experience required – we'll teach you everything you need to succeed. Enjoy competitive pay, benefits, and a supportive team environment. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Meet daily performance metrics for call quality and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, email, browsers)
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset