Job Description
Are you a dedicated communicator looking for a rewarding career in customer service?
Apex Support Solutions is currently seeking enthusiastic individuals to join our team as Full-Time Call Center Representatives. We pride ourselves on providing world-class support and offer comprehensive paid training for all new hires, ensuring you have the tools and knowledge needed to succeed.
If you are located in Sacramento, CA, or are willing to relocate, we want to hear from you. We offer a collaborative work environment, competitive benefits, and a clear path for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic approach.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all interactions and account details accurately within our CRM system.
- Follow standard operating procedures and scripts while maintaining a personal touch.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities for upselling or cross-selling products and services.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not required (we train!).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing skills (30+ wpm).
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work full-time hours, including weekends and holidays as needed.