Job Description
Join CustomerConnect Solutions, a leading customer experience provider, and transform how businesses interact with their clients. We're seeking passionate individuals to join our remote call center team in Raleigh, NC. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a tangible impact on customer satisfaction.
Why Choose Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Remote work flexibility
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams for complex resolutions
- Participate in ongoing training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM tools
- Quiet home office setup with reliable internet
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and resilience under pressure