Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for full-time Call Center Representatives in Tampa, FL. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide paid training!
Why Work With Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement programs
Our Tampa team serves Fortune 500 clients across multiple industries. Apply now to interview on-site at our hiring event!
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Collaborate with team leads to improve service delivery
- Participate in ongoing product training sessions
- Adhere to HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends as needed)
- Clear communication and problem-solving skills
- Pass background check and drug screen
- Reliable transportation to downtown Tampa location