Job Description
Join our award-winning call center team in Sacramento and kickstart your career with comprehensive paid training! We're seeking motivated individuals to provide exceptional customer service while earning competitive wages and full-time benefits. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy a dynamic, team-oriented environment with growth opportunities and performance-based incentives.
What You'll Gain:
- 2-week paid training program covering systems, products, and communication techniques
- Full-time benefits including health insurance, paid time off, and 401(k)
- Clear career advancement path to team lead or supervisor roles
- Modern workspace with ergonomic equipment and wellness programs
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM system while maintaining data integrity
- Meet/exceed key performance metrics (call resolution rate, CSAT scores)
- Collaborate with support teams to resolve complex customer escalations
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 25 WPM typing speed with 95% accuracy
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Customer service mindset with patience and resilience
- Pass background check and drug screening