Job Description
Join Elite Customer Solutions as a Full-Time Call Center Specialist in Columbus, OH! We're hosting a dedicated hiring event for motivated individuals who thrive in dynamic customer service environments. As a key member of our award-winning team, you'll deliver exceptional support to Fortune 500 clients while enjoying competitive benefits and growth opportunities. Our state-of-the-art facility offers modern amenities and a supportive culture focused on your success.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries using CRM systems and multi-channel communication tools
- Meet/exceed performance metrics including call quality, resolution rates, and CSAT scores
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in ongoing product training and process improvement initiatives
- Support sales objectives through upselling and lead generation when applicable
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of call center or customer service experience
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with basic computer navigation skills
- Positive attitude and resilience in high-pressure situations