Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Agent in Fort Worth, TX! We're seeking tech-savvy communicators to deliver real-time digital support to our global clientele. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth within a Fortune 500 partner environment. Work remotely with our state-of-the-art chat platform while representing industry-leading brands. Ideal for bilingual candidates (Spanish/English) with exceptional problem-solving skills.
Responsibilities
- Resolve customer inquiries via live chat within 60-second response SLA
- Manage multiple concurrent chat sessions using Zendesk platform
- Document interactions and update CRM systems with detailed resolution notes
- Collaborate with Tier 2 teams for complex technical escalations
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in bi-weekly product knowledge training sessions
- Contribute to process improvement initiatives for chat workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in digital customer support
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in CRM software (Salesforce/Zendesk)
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environment
- Flexible availability for rotating shifts (including weekends)
- Must be authorized to work in the US immediately