Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist! We're seeking passionate communicators to deliver exceptional support through our live chat platform. This hybrid role offers competitive benefits, growth opportunities, and a dynamic team environment in Los Angeles and New York. Perfect for tech-savvy individuals who thrive in fast-paced digital interactions.
Why Join Us?
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Professional development stipend
- Remote-first culture with flexible scheduling
Responsibilities
- Deliver real-time customer support via live chat across digital platforms
- Resolve technical issues, billing inquiries, and product questions
- Document interactions and maintain detailed case histories
- Collaborate with engineering teams to escalate complex issues
- Meet/exceed customer satisfaction metrics (CSAT > 95%)
- Participate in weekly product knowledge training sessions
- Identify process improvement opportunities for chat workflows
Qualifications
- 1+ years of customer support experience in digital channels
- Excellent written communication with 60+ WPM typing speed
- Proficiency in CRM tools (Zendesk/Intercom preferred)
- Ability to multitask in high-volume chat environments
- Strong problem-solving and conflict resolution skills
- Comfortable with remote collaboration tools (Slack/Teams)
- Must be authorized to work in the US